Still Delivering Trusted Services

2nd April 2020

Sustainable Services During COVID-19

As a group of risk management companies and the UK’s market-leading provider of asbestos testing, inspection and consultancy services, the team here at Lucion Services and its subsidiary companies have taken action to ensure we continue to deliver trusted risk management services to keep your projects moving during the COVID-19 outbreak.

The health, safety, and wellbeing of our people, our clients, and your customers are our number one priority at all times, and now more than ever before, we are required to make minute-by-minute decisions to ensure this safety is maintained. 

With the majority of our teams; head office and laboratory testing services based in the UK, we have closely followed and implemented the  UK Government’s instructions on how to stay safe in these unprecedented times. On Tuesday 24th March, we suspended all works for 24 hours whilst our Executive Board assessed how the lockdown would affect our operations. 

As of 1st April 2020, Lucion Services remains operational, delivering core services, with reduced resources in all functions. We deliver compliance-led services, which are required by law to maintain safe spaces (whether this be contaminated land hazardous materials in buildings or on marine vessels). 

Our clients have identified where there is a risk to human health if we do not deliver our services. Where this is the case, our Assurance team have compiled comprehensive risk assessments and safe working procedures to ensure we can deliver the same trusted standard of work our clients expect, without compromising the safety of our people and the wider community. 

Our approach has been based on the HSE’s update, which states “Despite the demanding circumstances, compliance with occupational health and safety legal requirements remains with duty holders.Click here to view the HSE update in full.

For all of us, this is a time of adaptation. We have adapted our working environments, our preliminary reviews, risk assessments, and site work. These processes have been enhanced and critically reviewed by our in-house technical experts to reflect the additional safety measures that are required in our current environment. As such, our estimations, risk assessments, and site work may take a little longer than usual, but we feel this is the right process to take for the safety and security of our teams, clients and the wider community. 

We welcomed the support received from the RT HON Alok Sharma MP, Secretary of State for Business, Energy and Industry Strategy in his  open letter to the Construction Industry posted this week. The letter acknowledges that whilst we are facing very challenging times, there remains a responsibility to ensure that what was required before the COVID-19 pandemic, is still required and that legal and regulatory requirements are met. This includes the management of hazardous materials and safety in spaces.

As a business, Lucion has always operated at the forefront of  technological innovation, and so our move to a remote working culture has been swift and allowed for uninterrupted service delivery, and is supported by an updated Business Continuity Plan. 

We offer digital contract review and signature services, e-learning training courses, video conferencing consultancy services and a full asbestos management portal updated in real-time, so you can continue to remotely monitor our service delivery at any time you choose. 

We have no doubt that our teams, our business, our industry, and our global community will weather this storm, and come through it stronger, more efficient and more effective. 

The below briefings from the Executive Team at Lucion highlight how we are not only delivering business as usual, but will continue to deliver market-leading, innovative services throughout this unprecedented time and beyond.

A message from me to our existing clients – thank you for continuing to trust in our ability to deliver your compliance requirements. And to our more recent, new clients coming to us now – welcome to the team, I look forward to building a strong and long-lasting relationship with you.

I wish you all the best during these uncertain times.Phil Rozier Lucion Services

Historic Investment Creating a Future of Certainty

In these difficult circumstances, it is important to consider the financial security of any trading partner. At Lucion Services, our balance sheet remains strong, as a result of our historic culture towards business sustainability and financial security. Our working capital position continues to be robust. 

As an illustration, our acid test ratio on our balance sheet is 2.52 [calculated as: (cash plus accounts receivable) / current liabilities]. This is a result of the excellent trading performance we have made during the last financial year. 

Furthermore, during the last financial year, we received external investment into our business to ensure that we have a robust model to allow for growth. This investment allows us to look to the future with greater certainty.

As we look to the future, the world is uncertain. However, we are well placed to ride out the coming months.

Jamie McGivern Lucion Services

Developing a Connected Collaboration

Being ‘Lucion’ means being part of a network of collaborative individuals working throughout the UK and internationally. Our teams are used to connecting digitally. This has long been part of our environmental and sustainability goals, ever since CEO Phil Rozier set up our first remote office in 2008. We regularly had teams working remotely, on client sites, on vessels in the Atlantic Ocean, or at home working flexibly around childcare needs. This is not new to us. We had the infrastructure in place, tried, tested and used daily; including video conferencing, instant team messaging and a dynamic online wellbeing platform. 

With all this in place, our teams moved seamlessly into full-time home working and social distancing requirements. “Change is a constant” is a phrase you’ll hear almost daily within our company and has become something of a mantra as we strive to continually improve. I continue to be impressed and inspired by the adaptability of the individuals in our Lucion team. 

Furlough is a measure we have had to take, to continue to run a financially healthy business through this period, as there are some services that we do not wish to undertake that may risk the health of our people or our clients and their customers. However, all of our colleagues whether on furlough or working have fed back their support of the messages they receive daily from Phil, that we will come back to full capacity stronger and more supported than ever.   During this time we have further expanded our current Wellbeing program to all of our colleagues, with an emphasis on mental health and wellbeing.

Sarah Taylor Lucion Services

Business Continuity for Continued Compliance

The HSE, as quoted by Phil above, acknowledges that we’re facing very challenging times, but that there’s still a responsibility to ensure that what was required before the COVID-19 pandemic  is still required and that legal and regulatory requirements are met. 

This reiterates that our job is vital and provides an essential service to our customers; providing the confidence that our valued and much appreciated contribution will certainly preserve the lives of many for decades into the future.

To continue to do this, it is my responsibility to ensure we remain compliant ourselves and to ensure the quality and accuracy of the services we provide remains unaffected.  In March, we completed 5 weeks of UKAS assessment, resulting in our continued ISO 17020 and ISO 17025 accreditation. We also recently completed virtual, remote assessments from the British Standards Institute, to maintain our ISO 9001, ISO 14001, and OHSAS 18001 certified management systems. In addition to these two successes, we were re-awarded RoSPA Gold awards for occupational health and safety and management of road risks in our fleet vehicles for the third year in a row. 

Our Business Continuity Plan has been tested over the recent weeks beyond levels we thought it may ever be required to endure, but endure it has. With updates in some cases daily, to mirror the changing status of the virus and the Government’s response, business continuity is exactly what we have achieved, where many other consultancies in our field have been unable to do so. 

To support our clients in maintaining their compliance with H&S regulations, we continue to utilise authorised, audited and competent individuals, who are equipped with the skills, knowledge, and understanding to risk assess their tasks in line with the latest requirements and guidance from the Government.

Ross Boulton Lucion Services

Building an Operating Model Ready to Scale Up As Well As Down.

To deliver trusted risk management services to our clients requires input from many distinct expert functions within our Lucion team. Continuing to safely deliver our services during this pandemic, the likes of which we have never before seen, has required dynamic, creative thinking. 

Overnight, our centralised laboratory reduced physical interaction within the building by 85% (in response to UK Government instruction) whilst still being able to analyse all quota requirements and hitting all KPIs for our clients. This was achieved because we always work to “scale”. We have 4 laboratory areas, one of which was prepared for peaks in client demand, which allowed us to spread our scaled back laboratory staff over 4 distinct spaces, enhancing social distancing procedures, minimising footfall in each area and introducing different entrance and exit pathways.

Within 24 hours notice new risk assessments were written, reviewed and issued digitally to our remote-working site teams with instruction on how to work safely and assess the low-risk environments they are in. This was supported by our internal digital platform; NexGen. Built on the web, NexGen updates in real-time with the latest information for our teams and our clients. NexGen is secure (Cyber Essentials Plus certified) and has been integral to our resilience through this process, thanks to our internal team of software architects and site technicians for adapting to the data we need as a business now. 

We are used to delivering an “always up” service to our clients who need us to respond instantly, nationally, and this is also supported by NexGen’s bespoke portal function for each of our clients, allowing them to access all asbestos information remotely as they move to home working. We continue to respond to asbestos-related emergencies, attending site safely, following social distancing with all required PPE and returning home safely, with results delivered digitally to our clients on the moment they are ready for issue. 

In addition, we have a large team of expert consultants working from home, to maintain our client’s compliance with Health, Safety, CDM and Asbestos regulations as part of our low-risk service delivery model. 

We continue to provide qualified experts, to deliver trusted risk management. We are currently operating at 80% capacity of our workforce, to allow scope to deliver to our existing client base and support the onboarding of new clients who need compliance services they can trust.

Adam Mead Lucion Services

To find out more about the services we are offering during this time, please Contact Us or email us at .

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