News

Top of the Charts: Northumbrian Water gets Top Marks

2nd August 2018

Once again our client Northumbrian Water has been voted the UK’s top water company for supplier satisfaction in the British Water 2018 annual performance survey.

The results are in! Northumbrian Water has once again been voted the UK’s top water company in the British Water 2018 annual performance survey.

Who are British Water?

British Water, the trade association, is the lead representative and business development organisation for the supply chain of the UK water industry. Their members cover a wide range of the water industry, representing the interests of their members and debate on issues relating to the water industry. British Water communicate the member body views credibly and appropriately to authorities and decision makers. British Water helps their members in promoting best practice within the industry and promoting awareness and efficiency to improve business performance.

What is the British Water Annual Survey?

First undertaken in 2003, the British Water Annual Survey came about after water providers requested feedback from the industry supply chain in order to measure up against their competitors. Open to all water providers, the survey aims to provide an overview of the industry as a whole and identify those who are making strides within the water industry. The survey measures suppliers’ views on how the main water and sewerage companies perform and compare with each other. Survey participants range from Framework Capital Contractors and Consultants, Chemical Suppliers, Distribution Materials Suppliers, Maintenance and Waste Contractors.

As outlined by British Water, the survey measures:

  • Contractual Approach
  • Attitude
  • Professional Qualities
  • Impact on Supply Chain
  • Procurement
  • Following Policies
  • Communication
  • Partners and Main Contractors
  • AMP Transition & Recession

Stephen Whaley, Northumbrian Water Group’s Contracts Procurement Manager, said: “This is another great result with suppliers choosing us as the number one water company to work for again.

“It demonstrates the hard work that we have put into building strong, working relationships with our suppliers in order to deliver an excellent service to our customers.”

Lucion Services was recognised and thanked by Northumbrian Water for their participation in the survey, helping them to make it to the top of charts.

Further Reading

https://www.britishwater.co.uk/uk-forum/water-company-performance.aspx

https://www.britishwater.co.uk/

https://www.nwl.co.uk/media-centre/618_2295.aspx

https://www.britishwater.co.uk/article/british-water-strategy-2015-2020-57.aspx

 

Related Articles

View all articles ›
How Secure Is Your Risk And Compliance Software?

How Secure Is Your Risk And Compliance Software?

15th July 2019

Choosing your risk and compliance management software system can be overwhelming. But whilst considering whether your software meets the mark in terms of usability and delivers the reports and data you need efficiently, cyber security should be at the top of your checklist.

Risk And Compliance Management Software Supports Lucion To Win Partnership and Collaboration Award

Risk And Compliance Management Software Supports Lucion To Win Partnership and Collaboration Award

18th June 2019

We are the market leaders in asbestos management and consultancy. For the past 8 years, we have developed our bespoke risk and compliance management software, NexGen, with our clients in mind. Our pioneering software now delivers data through QR code labelling and boasts highly accurate 3D mapping, securing our latest partnership award win.

Safeguarding is Paramount: Asbestos QR Code Reduces Risks Of Exposure

Safeguarding is Paramount: Asbestos QR Code Reduces Risks Of Exposure

7th June 2019

Asbestos QR Code labelling continues to make strides in protecting teams and contractors from the risks of deadly asbestos exposures helping to ensure the safe management of any asbestos-containing materials (ACMs) identified in buildings.

Europe’s Largest Asbestos Testing Laboratory: How We Manage Capacity

Europe’s Largest Asbestos Testing Laboratory: How We Manage Capacity

28th May 2019

During a recent tender interview, we were asked ‘how do you manage capacity’? As the UK’s market leader in asbestos management and consultancy, we wanted to give you an exclusive insight into how we manage capacity at Europe’s largest asbestos testing facility.